Return and Refund
- Mike Athletics
- Return and Refund
Return and Refund
At Mike Athletics, we strive to provide you with high-quality fitness and sports products. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and options.
1. Return Eligibility
You may return items within [30 days] from the date of receipt for a full refund or exchange, provided that:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- You have proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom products
- Opened hygiene products (fitness equipment that cannot be returned for health and safety reasons)
3. Return Process
To initiate a return:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to send back your item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10 business days].
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will process your exchange.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at [email protected].